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Road Side Assistance
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Roadside Assistance is an emergency On-Spot Service that can be availed in case of any Vehicle breakdown, which assists in mobilizing your Vehicle. Roadside Assistance covers services like Flat Tyre Support, Battery Jumpstart, Minor Repair, Stepney Change, Custody Service, Emergency Fuel Delivery (only in case of no fuel on road), Key unlock assistance, Towing Service In-case of Mechanical Breakdown and Accidental Towing, Free ambulance Support (In case of accidents), Accident recovery Support, Crane Support, Taxi Support, Accommodation
MyMistree has different Subscription Plans like Welcome plan, Basic, Pro and Max for Cars. MyMistree Subscription Plans may vary from time to time
Generally, a Subscription Plan is valid for One (1) Year; however we also have Micro Level Subscription plans where the validity is as per product definition.
No, the Subscription Plan is Vehicle specific, once you link the Subscription Plan to a particular Vehicle registration number, the service can be availed to the specific Vehicle only. In case if the Customer has multiple Vehicles, the Customer shall buy multiple Subscription Plans for different Vehicles. However, if Customer is not subscribed to any plan, the Customer can avail our On-Demand Services only in specified location in case of Emergency Roadside Assistance paying per incident cost.
The Services covered under Subscription Plan are as below
- Flat Tyre Support
- Battery Jumpstart
- Minor Repair
- Stepney Change (Spare wheel Change)
- Custody Service
- Emergency Fuel Delivery (in case of no fuel on road)
- Key unlock assistance
- Towing Service (In-case of Mechanical Breakdown)
- Accidental Towing (In-case of accidents)
- Free ambulance Support
MyMistree shall strive and ensure to provide services faster than fastest to the designated locations. The Turnaround time shall be sixty (60) minutes within city limits and 2-3 hours for outside city limit orders, however MyMistree shall not be responsible for any delay caused by conditions beyond the control of MyMistree like traffic jams, riots, road blocks, route diversions, rain, flood, heavy snowfall, any natural calamities, rallies, state bandh, etc.
No, generally Subscription Plan covers any repairs that can be performed on-spot with minimal support to mobilize the stranded Vehicle. However, we will assist you with towing the Vehicle to the nearest repair center or of customer choice in case of major repairs.
Subscription Plan covers a set of services to mobilize the Vehicle on-spot, during the repairs there might be requirement of additional services or support like spares/Consumables/Crane Support/Toll charges/Parking Charges/Permit Charges if any to mobilize the Vehicle and that will incur additional cost/local charges, which is to be borne by Customer.
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